After ordering your new Viasat Internet service:
- A certified technician receives your order for installation and will contact you prior to installation to discuss site requirements, such as a clear line of sight to the southern sky, where you may want the equipment located, and whether the proposed installation falls outside the limits of a standard installation. They will also confirm your scheduled installation appointment time and date.
- The technician arrives and installs the equipment, configures your primary computer to connect to your service, and assists you with any questions on the service before you sign your Customer Agreement. NOTE: Someone over the age of 18 must be present to discuss placement of the equipment, to sign the Customer Agreement and to provide the last 4 digits of the credit card or bank account associated with the order.
- If you need to reschedule your installation appointment:
- If you ordered from a dealer, please contact your dealer to reschedule.
- If you ordered directly from Viasat, we have designed easy, quick and convenient self-service options for you, including how to reschedule your appointment. To reschedule your installation access your Pre-install Dashboard on MyViasat (pre-registration access is needed before this access is authorized). You can also use the MyViasat mobile app or our Viasat text messaging to change or reschedule your install appointment. Note: Once you set up your account access, the mobile app and text messaging you won’t have to do it again!
Will my homeowners association or landlord allow mounting the satellite dish?
Check with your HOA for specific rules and covenants that may alter your rights. Renters should check with the property owner and obtain the necessary permission. The satellite dish falls under what the FCC calls the "Over-the-Air Reception Devices Rule." For additional information on the FCC ruling and dish classification, view the FCC OTARD documentation.
Can I install the equipment myself?
Viasat does not offer a 'self-service' installation option as the installation and alignment of the satellite dish must be completed by a certified Viasat technician. Viasat certified technicians perform all installations, including non-standard installations that involve a pole mount or non-penetrating options. They will also ground the dish to ensure your safety and protect the system. No part of the installation may be performed by a customer, as this will void the warranty on the Viasat equipment.
Why does the dish have to be grounded?
Grounding is also an industry requirement of the National Electric Code (NEC). Grounding the dish safeguards both you and the equipment from electrical surges, direct lightening strikes and static electricity discharge.
What’s included in a standard installation?
Professional installation of Viasat equipment by a certified technician to an outside wall or sloped roof by a certified technician
Travel to and from your location within 50 miles of installer office
Complete installation planning: site survey and customer input on installation location
Compliance with any applicable FCC and electrical rules and regulations, including grounding the dish.
Cable routed through one exterior wall and one interior wall or floor
Viasat modem connected to one computer and verifies if modem is a WiFi modem. (Note: Customer-provided router and multiple computers are not included in installation process)
Service tested to the Internet, customer account activated, service agreement presented/signed
Equipment & materials
All Viasat Internet subscribers are required to lease the necessary satellite user terminal equipment from us. The lease fee includes all the equipment required to access the Viasat Internet satellite signal. Subscribers must use the provided Viasat Internet modem and antenna; no other modems or antennas are supported by our systems. A router is included in the WiFi Modem, available for new installations and as an upgrade in most areas. With older modems, most modern router models work with our system and may be provided and set up by the subscriber.
Viasat Internet antenna dish, transceiver and bracket assembly
1 Viasat Internet modem and 7 foot Viasat Cable
Up to 150 feet of RG-6 cable from antenna to modem
All necessary mounting and cabling hardware
Questions after the installation?
Call your local dealer, or connect with one of our Customer Service Agents via chat or email.