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FAQs About The Copyright Infringement Notice

Summary

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When we receive notice that unauthorized copyright usage has been traced to a Viasat Internet service user, we take seriously our obligation to notify the subscriber. Unauthorized usage includes downloading or uploading material, such as films or music, owned by another without their consent.


Summary

When Viasat receives notice that unauthorized copyright usage has been traced to a ViaSat Internet service user, we take seriously our obligation to notify the Viasat subscriber. Unauthorized usage includes downloading or uploading material, such as films or music, owned by another without their consent.


Why did I receive this email?

Viasat was notified by a copyright holder that your account was used to illegally upload or download copyrighted material.


What is copyright infringement?

Copyright infringement occurs when a copyrighted work is reproduced, distributed, performed, publicly displayed, or modified without the permission of the copyright owner. This includes downloading songs, movies, or other files without the copyright owner’s permission.


How does a copyright owner know my account was used?

When you use the Internet, your modem is assigned an Internet Protocol (IP) address by Viasat. This IP address is associated with your account. In addition, this address will be associated with all uploading and downloading of web content you access. Copyright owners cannot see your personally identifiable information; instead, they see that a unique Viasat IP address was used. The copyright owner sends a notice to Viasat of unauthorized use of copyrighted materials. Viasat looks up the IP address provided by the copyright owner and matches it with the Viasat account to which it was assigned at the time identified in the copyright notice. Viasat then passes onto you the copyright owner’s claim about your use so that you can work directly with the copyright owner to resolve the issue.


Is my account information private?

Yes. Viasat sent the notice to you without disclosing your identity to the copyright holder. If, however, the copyright owner serves Viasat with a valid subpoena or court order requesting disclosure of the subscriber account linked to the IP address, it is possible Viasat may be legally required under the law to disclose your name to the copyright holder.


What if someone else used my account?

Violations of copyright laws carry significant fines and penalties when proven. As the owner of the account, you are responsible for making sure only authorized users access the Viasat service through your account. You are responsible for all activity originating from your account, even if you did not know about or authorize the use of your account. If you don’t know who downloaded the material, you should review the copyright notice attached to the letter sent by Viasat. The notice will contain the date and time that the copyrighted material was transmitted, as well as the name and type of file. That information may help you to identify who was using your account to transmit the content.


Will my Viasat account be suspended?

Viasat may suspend or terminate your account for violations of its Acceptable Use Policy, including copyright infringement activity. 

If your account is terminated, and you have Voice service, you may lose your Voice phone number. If your account is disconnected due to copyright infringement, you would no longer be eligible to reconnect or get new services under a new account.

Accounts that have been disconnected/terminated for copyright infringement or abuse are still subject the terms and conditions of their Viasat Customer agreement, including return of leased equipment. Viasat will automatically send a box with prepaid mailing label to the customer's physical mailing address on file (not a PO box) so leased equipment may be returned within 30 days of disconnection or the payment method on file will be charged per the Customer Agreement.


Who do I contact about a copyright infringement notice?

Contact the copyright owner at the address contained in the notice forwarded to you. If you believe your account has been wrongly identified, you may contact Viasat at legal@viasat.com to request a re-verification of the IP address in question.

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