FAQs about persistent IP addresses for Viasat Business Internet customers
As a business customer, you likely need Internet Protocol (IP) addresses that don’t change, so you can monitor your network devices and/or configure firewall rules to protect your networks. Traditionally, Static IP addresses were the only way to provide this capability. Today our Viasat Business Internet service meets this need by providing you with 3 persistent IP addresses at no additional cost. In many ways, persistent IP addresses are easier to manage than manually entered static IP addresses. Once assigned, persistent IP addresses are consistent, publicly available and easy to use.
Persistent IP addresses are assigned dynamically over the network. On your device, verify that each unique WAN interface is set to DHCP. If the WAN interface is not set to DCHP, update the config and reboot the device. IP addresses will be assigned right away and you will have access to the internet. After the device is connected to our network for 24 hours, the address will remain persistent.
No. Once assigned, persistent IP addresses will remain assigned to the MAC address on your device. New devices must be connected and powered on for 24 hours. IP addresses on devices that have been disconnected or powered off for more than 14 days will be released.
Once assigned, there are two ways to determine the persistent IP address(es) assigned to your device(s). If you have access to your device's management portal, go to the WAN interface option and you will see the IP address assigned. If you do not have access to your device, our Business Care team can see the persistent IP address that has been assigned.
Each unique WAN interface on your device must be configured as a DHCP client. Standard DHCP leases will be renewed to keep the IP addresses active.
Once assigned, persistent IP addresses remain active as long as the equipment is powered on and connected. If the device is disconnected or powered down for over 14 days, then the persistent IP address will be released. As long as the device is connected and powered on, the persistent IP addresses will not change.
If you need to change the IP address assigned to your computer or device, please contact Business Care.
An IP address is a unique string of numbers that identifies each computer or electronic device using the Internet. Similar to how someone needs your unique mailing address to send you a letter, each computer or device is assigned a unique identifier (an IP address) to send and receive data over both public and private networks.
A dynamic IP address is a temporary address assigned to a computer or device when it connects to a network. When you connect to a network, your Internet Service Provider assigns a temporary IP address from a pool of available addresses to your device. The next time you connect to a network, a different IP address may be assigned to you from the available pool. For most users, these changes in IP addresses occur silently and are not noticeable. Most ISPs (Internet Service Providers) offer dynamic IP addresses because it’s efficient. However, they can be undesirable for businesses that require remote access, firewalls, and other unique business operations.
A static IP address is a permanent address configured to a computer or device before it connects to a network. When you order service with a static IP, an ISP sends you a permanent IP address, mask, and gateway IP for each device that needs to be manually entered on your local device. Once entered, the assigned IP address does not change. ISPs typically charge for static IP addresses.