Most internet service providers have data usage caps. A primary reason providers for these caps is that more consumers are watching video on the internet. Video uses a lot of bandwidth, and without limits, networks would be overloaded.
Wireless networks, like satellite, are more likely than traditional ISPs to get overloaded with heavy video usage. So the data usage caps for wireless internet are generally a good deal lower than cable networks.
In setting our caps, we aim to provide the fastest speed and best quality of service possible -- even in the evening peak periods. We set our plans' data usage caps at levels that fit the majority of internet users.
As a customer, you can choose from a variety of plans, all with a differently monthly share of available data. For details about plans available in your area, visit www.exede.com and enter your zip code. To check your plan's data usage and/or change to a different plan, log in at http://account.viasat.com.
We keep track of your use, and can offer options if you need more. Periodic usage checks on your end will help you decide when and what to use.
Tracking starts the first day of your monthly billing cycle. Outside of our daily Free-Zone periods (available on Classic, Evolution, Essential and select Liberty plans), our meter measures all uploads and downloads as one number.
It’s a good idea to check the usage meter a few times a month to see how much data you’ve consumed. This is particularly important when you’re new to the service and getting a feel for how to manage data. You can access your usage meter through the customer portal.
On Classic plans, data is measured between 5 a.m. and midnight, with a Free Zone of unmetered data available daily from midnight to 5 a.m.
If you're on our Evolution, which measures data usage between 8 a.m. and 3 a.m. daily, you can generally browse web pages and check email without taking any toll on your monthly allowance. But other internet use does. That includes items that may be embedded in email links and web pages – like videos, games, files, voice and video chat and large attachments.
If you prefer not to check your data usage, or simply forget to, don’t worry: We'll send an email notification when you’re at 70 percent of your monthly allowance, and then again when you hit 100 percent. Then, you can choose to purchase more data with our Purchase more data with Buy More, or step up to another plan.
If you max out and opt not to make a plan change or data purchase, we may slow and restrict some of your service until the end of your data use cycle. You can read the legal terms of our data allowance policy here.
Regardless of your data use in any month, your usage meter resets to zero at the start of every billing cycle.
For more tips on managing your data usage, have a look at our data usage tips article here Maximize Your Data.
Freedom and Liberty plans