As our country continues to manage the COVID-19 pandemic, rest assured our focus is to make sure you maintain connection to Viasat Internet for work and school. Viasat has taken immediate steps to help our customers stay connected. For answers to common questions regarding your Viasat Internet service during this difficult time, please see below. For other concerns or questions regarding your Viasat Internet service, please contact Customer Care at (855) 493-9333.
A: In order to make sure all of our customers have reliable internet access, we employ network management practices to prevent any subscriber from placing a disproportionate demand on network resources during times of heavy usage and encourage customers to move toward less in-demand hours.
Offering high-speed data with no limits would impact the experience for the vast majority of customers. It is more important than ever to have our network management practices in place so that more of our customers have the ability to access what is most important to them.
We have some tips to help you get the most out of your service like limiting gaming and streaming and enabling Video Data Extender if you are on a plan with a data allowance. For great data saving tips for everyone, regardless of what plan you’re on, please view this help article.
Viasat understands that during this time you may need more from your home internet service, and we are actively working to ensure that our network continues to provide essential internet connections to our valued customers.
A: Virtural Private Networks (VPN's) and other remote computer access software, such as those used to connect business servers for at-home workers, may be very slow with satellite internet. Depending on your VPN, it may not work at all, yet other "SSL"-based VPS's may work just fine. We recommend contacting your IT department to see if they can make any adjustments to accommodate your service.
A: Viasat will communicate to you any changes to its services or new available service as a result of COVID-19. At this time, there are no changes to service plans.
A: We understand your hardship due to the COVID-19 situation and that it may not be possible to make a full payment. To avoid a large balance, you may wish to make partial payments on your account. You can do this anytime via your account. We will not assess late fees.
A: Viasat's team of network engineers are actively monitoring the network to ensure that we're optimized to handle the shift in expected internet usage and the heavy demand on our network resulting from the COVID-19 situation.
Viasat's services are designed to ensure fair access to the network for all of its users based on their service plan. As a result, it is our goal to keep you connected and using the internet, much like you do today.
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