We understand that right now you need internet access more than ever for work, school and to maintain social connections. The Coronavirus pandemic has resulted in a substantial increase in internet demand and an unprecedented shift to higher need during daytime hours. This increase in demand may be why you are experiencing slow speeds. Satellite service is much different than other internet service providers. With our service, the satellites have a fixed amount of bandwidth for our customers and we are making all of it available in the fairest way possible. We actively manage our network on a daily basis, but in these unusual times we are working on new and different ways to optimize our service in order to best serve our customers’ essential needs. We’ve prioritized the types of traffic that support work at home, homeschooling and social connections, and we aren’t slowing that traffic even after you reach your usage threshold. We have de-prioritized other traffic such as gaming downloads, and our team continues to work on other changes to improve your experience.
The most common reason subscribers on a data capped plan experience slow speeds is the monthly data allowance has been exceeded. When that happens, your access won't be blocked, but speeds will be restricted and significantly slower. If you're in restriction or about to hit restriction, you should receive email notifications when you’re at 70% (for non-Liberty plans) and 100% of your data allowance.Here's a guide on how to buy more data.
The most common reason subscribers on Unlimited plans experience slow speeds is because they have reached the data threshold for the service plan. On an unlimited data service plan, there are no limits to how much data you can use during your monthly measurement period. Depending on the specific unlimited data service plan available at your location, after you exceed the data usage threshold for your service plan we may prioritize your data behind other customers during network congestion, which will result in slower speeds.
Watching your data usage will help to keep your speeds at an optimal level. You can monitor your data usage and see your plan information on YourAccount.
There are a few simple steps you can take to help maximize your speeds.
1. Check your router's location.
Make sure your router is in an open and central location in your home.
2. Hardwire when possible.
One of the best ways to get faster speeds is to connect to your router via an Ethernet cable instead of going wireless when possible. It's also a great idea to connext your video devices with and Ethernet cable which can further relieve congestion on your Wi-Fi network.
3. Switch to the 5GHz band
Wireless network equipment typically uses radio signals in either a 2.4 GHz band or a 5 GHz band. The 2.4 GHz band has an extensive range but is generally used by more devices which tends to cause your network to slow down. The 5GHz band has a shorter range but has many more available channels which means less congestion and faster speeds.
4. Use less crowded Wi-Fi channels
Although Viasat routers are designed to pick Wi-Fi channels with the least amount of traffic you may still find your home network in a channel that is receiving interference from an adjacent network which can cause your speeds to slow. You can check out these free tools to see what adjacent networks may be interfering with your network: Network Analyzer Lite, Wi-Fi Analyzer, Wi-Fi Stumbler, and NetSpot. You can then manually configure your Viasat router to use specific channels that are unoccupied by other networks.
5. Disable devices that are not in use
Some devices such as Rokus, wireless printers, TV, etc. may be hard wired in with an Ethernet cable but still broadcast a Wi-Fi signal which will cause congestion on your network. Make sure their Wi-Fi capabilities are shut off.
6. Add a mesh system
A mesh system helps to distribute the Wi-Fi signal in a more even manner. 2-3 Wi-Fi transmitters are placed in multiple rooms throughout your home allowing for the signal to reach more areas.
Although we are doing everything we can to help increase speeds for all of our customers taking some of these extra steps at home can potentially increase your internet speeds during this time when we know you need it most.