Viasat is excited to introduce the free Viasat mobile app, designed to let you have more control over your Viasat Internet Experience.
What phones and operating systems does it work on?
The Viasat Internet Mobile App is currently supported on Apple iPhones with iOS 9 or higher installed, as well as Android 4.4 or higher phones. You can find your operating system by:
Apple – Open Settings > General > About. Scroll to Version to find OS number.
Android – Open Settings > About Phone/Device. Tap Android Version to see the OS number.
Windows and Blackberry devices are not currently supported.
Can I use my iPad or Android tablet?
No, iPads and Android tablets are not currently supported.
Do I have to pay for the Viasat Internet app?
No, the Viasat Internet app is free to download and use.
How do I download it?
What modems are supported?
The mobile app supports our Surfbeam 2 modem, Viasat WiFi Modem, and Viasat WiFi Gateway. The SB1 modem is not supported.
Can I pay my bill using the Viasat Internet mobile app?
Yes, you can use the Viasat Internet mobile app to pay your bill. You can also utilize any of our other secure self-service tools to make a payment. If you make a payment over the phone with an agent, an assistance fee of $5.00 will be added to your next statement.
What can I use the mobile app for?
You can currently use the Viasat Mobile App, depending on your plan, to:
See your Billing Summary
Pay your Bill
See your Usage Summary
Turn your Video Data Extender on or off
Check your modem diagnostics
Reboot your modem
Buy more data
Chat with an agent
Check your installation
Change your installation date
Can I add a new billing method or payment type to pay my bill with?
Unfortunately, in order to use bill pay, your billing method and payment type have to already be on file to pay from the mobile app.
How do I stop push notifications from the Viasat Internet app?
Access the "Settings" App from your main screen’
Swipe up until you see the Viasat Internet app
Tap the Viasat Internet app
Slide the Allow Notifications toggle from the “On” to the “Off” position
On Android phones:
Go to Apps
Go to Settings
Click on More
Tap on the Viasat Internet Mobile App
Clear the check box next to Show notifications to disable push notifications
Does the mobile app require an internet connection?
Yes. In order to use the mobile app, you will need a connection to the internet, whether it is through your mobile network or through WiFi.
Do I have to accept the terms of service to use the Viasat internet mobile app?
Yes, in order to use the Viasat Internet mobile app, you must accept the terms of service.