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Enhance your Viasat Internet experience with self-service tools

Summary

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Viasat Internet designed a suite of self-service tools to give you more control over your Viasat Internet experience – without having to dial the phone.

These tools have similar uses, but each can be accessed in a unique way, giving you the flexibility, you need to control your internet experience.

Your account

This tool, accessed online from your desktop by visiting http://account.viasat.com, allows you to make a one-time payment, buy more data, update your payment method, and reset your Visasat account password. You can change your plan by clicking Your Plan, view past and present billing statements under Billing & Payment and add or remove add-on products like EasyCare and Voice.

With your account, you have several options for changing different aspects of your Viasat Internet service. You can also access Viasat’s support portal via your account – a treasure trove of information that includes help articles and a community of fellow Viasat customers who can help you troubleshoot issues regarding your Viasat service.
 

EasyPay
Viasat offers a way to make a secure, one-time payment on your account using our EasyPay feature, without having to call an agent. If you make a payment over the phone with an agent, an assistance fee of $5.00 will be added to your next statement. Instead, EasyPay is a quick and easy way to make a one-time payment without a fee. Click on this link and it will take you to our secure EasyPay payment portal.

Viasat Internet Mobile App

Viasat has created a free mobile app, designed to let you have more control over your Viasat Internet experience. Both Apple iOS 9 or higher and Android 4.4 or higher devices are supported by the app. Apple users can click here to download from the App Store and Android users can click here to download from Google Play.

EasyChat

EasyChat service on Facebook Messenger is a quick, simple way to get valuable information about your Viasat Internet account with real time usage alerts. EasyChat makes it a snap to check your data usage, buy more gigs of data, view your bill and more. EasyChat is part of Viasat’s initiative to give customers more options for contacting us and getting help.
 
EasyChat can help you with the following:
  • View your monthly usage meter
  • Buy More Data
  • Set up usage alerts so you’ll know when you’ve used 70 and 100 percent of your data.
  • Troubleshoot your service
  • Restart your modem
  • Connect to live agent chat 

Text Alerts

With Viasat’s text messaging service, you can buy more data, view your bill, and change your installation right from your phone with no download needed! With Viasat Text Alerts, you can also chat with an agent, pay your bill, and reboot your modem. Starting to use Viasat text alerts is simple:
  • Text JOIN to 20715.
  • Accept the terms and conditions then provide the primary phone number and zip code associated with your Viasat account.
These self-service tools can answer your questions, change your settings, and provide you with help. It’s faster, easier customer service – without having to call.
 

 

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