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Top tips for new Viasat customers

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What you should know about data usage allowances, billing, your contract and more
 


New to Viasat Internet? Here are a few things you need to know to get the most from your service:

Your Viasat Internet service has data usage limits
Many of our internet plans have a monthly data usage allowance, or cap. If you exceed your monthly allowance, your service may be slowed and/or restricted, so it’s important to learn how to manage your data usage.

Think of your data allowance like a tank of gas. Just as you’ve learned to conserve fuel by staying at a steady speed, finding shortcuts and fine-tuning your travel habits, we can help you learn ways to conserve data. We also provide ways to check your data usage – and encourage you to give it a regular look – to avoid any surprises and help you understand your usage patterns.

Our Help Center has a lot of great info about this and other topics. Check out:

How to Maximize Your Data
How to Check Your Data Usage

 
We use auto payment – no paper bill
You will not receive a bill or statement in the mail. Everything is done online. That means we need an electronic payment option from you on file. That can be a credit or debit card charge or electronic funds transfer from your bank account.
If there’s a glitch with your auto payment, we’ll let you know. For those times when you need to make a quick one-time payment, you can use our EasyPay feature.
 
We bill a month in advance
Every month on the same day, we’ll charge the payment method on file for your service for the next 30 days of service. We’ll send you an email at that time advising you of this.
 
Your first billing statement will be slightly different from the rest
You’ll be charged in advance for your next month’s service within 3 days of your service installation and activation. The first billing statement will include pro-rated charges for your first few days of service – depending on when within our billing calendar your service was activated; those fees and charges won’t show up on subsequent bills. Because we charge for services a month in advance, the first billing statement will also include the next month’s service and lease fees, as well as any applicable taxes. Your first billing statement may also include any installation fees.

Learn more about your first bill here.

If you make a payment over the phone with an agent, an assistance fee of $5.00 will added to your next statement.
 
We have two types of service agreements.

  1.  One is our standard, 24-month service agreement.
    If you disconnect before the end of the 24-month service agreement, you may be charged fees for early termination. These fees are $15 for every month remaining in the minimum service term. For example, if you canceled service 20 months into the 24-month minimum service term, you would pay $15 a month for the 4 unfulfilled months, or a total of $60.

 

  1. We also offer the option to sign up for service with no long-term contract. If you signed for our no long term contract option, and paid a $300 upfront fee, you will not be charged any early termination fees if you cancel service.

Our customer agreement can be found online. Read the customer agreement. You'll sign your customer agreement electronically instead of putting pen to paper. This happens right after your installation while the technician is in your home. Here's what it looks like:


User-added image

The copy of your contract stays online, but you can take a look at it anytime.

We’re here to help
With 24/7 technical support via telephone, email and chat, as well as a busy community forum, extensive Help Center, and active, regularly updated Facebook page and Twitter account, we’re never far away and can quickly answer your questions or solve your problems.

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