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Top tips for new Viasat customers

Summary

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What you should know about data usage allowances, billing, your contract and more
 


New to Viasat?

Here are a few things you need to know to get the most from your service:


We use auto-payment - you will not receive a paper bill

  • You will not receive a bill or statement in the mail. Everything is done online.

  • That means we need an electronic payment option from you on file.

  • That can be a credit or debit card charge or electronic funds transfer from your bank account.

  • If there’s a glitch with your auto payment, we’ll let you know.

  • For those times when you need to make a quick one-time payment, you can use our EasyPay feature.
     

We bill a month in advance

  • Every month on the same day, we’ll charge the payment method on file for your service for the next 30 days of service.

  • We’ll send you an email at that time advising you of this.

 
Your first billing statement will be slightly different from the rest

  • You’ll be charged in advance for your next month’s service within 3 days of your service installation and activation.

  • The first billing statement will include pro-rated charges for your first few days of service – depending on when within our billing calendar your service was activated; those fees and charges won’t show up on subsequent bills.

  • Because we charge for services a month in advance, the first billing statement will also include the next month’s service and lease fees, as well as any applicable taxes.

  • Your first billing statement may also include any installation fees.

  • We provide self-service options to assist you with everything from making a payment, viewing your bill and even setting up billing alerts. Click here to find out more.

  • Learn more about your first bill here.

NOTE: If you make a payment over the phone with an agent, an assistance fee of $5.00 will added to your next statement.


We have two types of service agreements

  1.  One is our standard, 24-month service agreement.

    • If you disconnect before the end of the 24-month service agreement, you may be charged fees for early termination.

    • These fees are $15 for every month remaining in the minimum service term.

    • For example, if you canceled service 20 months into the 24-month minimum service term, you would pay $15 a month for the 4 unfulfilled months, or a total of $60.

  1. We also offer the option to sign up for service with no long-term contract.

    • If you signed for our no long term contract option, and paid a $300 upfront fee, you will not be charged any early termination fees if you cancel service.

Our customer agreement can be found online

  • Read the customer agreement.

  • You'll sign your customer agreement electronically instead of putting pen to paper.

  • The copy of your contract stays online, but you can take a look at it anytime.

  • This happens right after your installation while the technician is in your home. Here's what it looks like:


User-added image


Your Viasat service has data usage limits - unless you're on an unlimited plan

  • Many of our internet plans have a monthly data usage allowance, or cap.

  • If you exceed your monthly allowance, your service may be slowed and/or restricted, so it’s important to learn how to manage your data usage.

  • Think of your data allowance like a tank of gas. Just as you’ve learned to conserve fuel by staying at a steady speed, finding shortcuts and fine-tuning your travel habits, we can help you learn ways to conserve data.

  • We also provide ways to check your data usage – and encourage you to give it a regular look – to avoid any surprises and help you understand your usage patterns.


We’re here to help - and never far away to quickly answer your questions or solve your problems:

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