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What to expect during a Viasat Business Internet installation

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Here's what you need to know about the Viasat Business installation process


A message about COVID-19 and steps our customers and technicians are taking:

While it is our top priority to ensure your service gets connected as quickly as possible, we also want to protect the health of you and our technicians. 

Our technicians have been encouraged to stay up to date with COVID-19 by referencing the Centers for Disease Control and Prevention (CDC) website. In addition to following the safety precautions listed on that website, we have also recommended they follow these best practices will performing the installation:

 

  • No handshakes during introductions or after the job is complete
  • Verify the health within the location is safe
  • Wear safety equipment such as rubber gloves and masks
  • Use disinfecting wipes to clean surfaces pre- and post-install
  • Do not work if you are sick

If anyone who works at the business location at which service will be installed has recently been exposed to anyone who tested positive for or is displaying any symptoms of the COVID-19 virus, as explained on the CDC website, please call Business Care at 855-313-4111 so that we can help reschedule your installation.

Thank you for your patience and cooperation as we all work to be part of the solution to the containment of the virus. 


What to expect pre- and post-installation:

In most cases, we can have your business service installed in 3-5 business days.
Here’s what you can expect from us:

  • A call a day or two before the installation to let you know when it is.

  • A call from the installation technician on the day of your appointment, and a follow-up call if the technician is delayed.

  • The technician will inspect the site, review your order and ask you to sign a site survey form.

  • Installation generally takes 2-3 hours.

  • At the end of the process, the technician will set up the modem and give the Ethernet cord to you to make the final connection to your modem.

Once the service has been connected to a device with a media access control (MAC) address, a persistent IP address will be assigned to the device. Each Viasat Business account includes three persistent IP addresses. 
If you’ve subscribed to our Redundancy service, you will have to determine how to connect your primary service to our back-up connection. That likely will mean getting a failover router.
The installation fee for our redundancy service is $299.
The standard installation fee for our other Viasat Business plans is also $299. If it’s a non-standard installation – one that requires extra work or equipment – additional fees may be incurred.
Some examples of what may make an installation non-standard:

  • A non-penetrating roof mount. This is typically required if the dish cannot be mounted on a wall or roof.

  • Extra cable or plenum-rated cable

  • Fishing cable between walls

  • Additional equipment. For instance, renting a scissor lift or hammer drill to access hard-to-reach areas.

  • Transportation costs to remote locations (e.g. flights to islands, overnight stays in remote areas, etc.)

  • Client-caused wait times.

An important note: If your business is located in a building that you don’t own, check with your landlord to ensure you have roof rights that will allow the installation of a satellite dish.
Our technicians are trained to find solutions to almost any installation challenge, but we can’t install a system on a metal building. Stay tuned, however; this is an issue we’re working on.

For more information about persistent IPs, please read our FAQ here.

 
 

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